FAQs

Account Related

1. Is it necessary to have an Account to place an Order?
   No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.
2. What are the benefits of creating an Account?
   There are several benefits of creating an Account, including:

• Faster checkout with saved billing/shipping information.
• View your previous Order history.
• Facilitate returns & Order cancellations.
• Stay updated with the latest promotions & newsletters.

1. How do I make an Account?
   Simply click on ‘Create an Account,’ enter the required details & submit the form.
2. I have forgotten my password
   Click on ‘Forgot Password,’ enter your email address, and click on ‘Reset My Password.’
   Click on the link you receive on your email address and enter your new password.
3. How do I get sale or promotional messages from Afeera Designers?
   Click here to subscribe to our newsletter to receive updates on sales & promotions.

Orders

1. How can I place an Order?

• For registered customers: Sign in, add items to your bag, proceed to checkout, select address, choose payment method, and confirm your Order.
• For guests: Add items to your bag, proceed to checkout, enter shipping/billing information, and confirm your Order.

1. How do I search for an item on the website?
   Click on the search icon, enter the item code, and press Enter.
2. Can I reserve my Order online?
   Unfortunately, you cannot reserve your Order online.
3. How will I know if Afeera Designers has received my Order?
   The Sales Order Summary emailed to you is a confirmation. If not received, please contact Customer Services.
4. Can I modify an Order after placing it?
   Unfortunately, changes are not possible after placing an Order. If not processed, cancel and place a new Order.
5. How can I check the status of my Order?
   Click on the Track Your Order link.

Technical Support

1. I am unable to sign-up
   Reach us at +92 346 5988844 or afeeradesigners@gmail.com. Meanwhile, place your Order as a Guest.
2. I am unable to sign-in to my Account
   Reset your password and try signing in. If issues persist, call us at +92 346 5988844 or email customercare@afeeradesigners.com.
3. I am unable to add products to the bag or having difficulty placing an Order
   Call us at +92 346 5988844 or email customercare@afeeradesigners.com.
4. I am having difficulty paying online via Credit Card
   Retry payment with accurate information. If unable, call us at +92 346 5988844 or email customercare@afeeradesigners.com.If issues persist, use Cash on Delivery (COD) option.
5. I am unable to subscribe to the newsletter
   Subscribe to our newsletter for updates. If unable, call us at +92 346 5988844 or email customercare@afeeradesigners.com.

Payments Related

1. How can I pay for my Order?

• Cash on Delivery
• Online Payment

1. What do I do if my payment fails?
   Ensure accurate information. If issues persist, use Cash on Delivery (COD).

Shipping & Handling

1. What is the delivery time for my Order?

• 2-4 days for Karachi, Lahore, and Islamabad.
• 7-10 days for other cities.

1. What are the delivery charges for local Orders?
   Starting from Rs. 120 on all orders.
2. What manner of shipping do you use?
   Delivered over land by leading third-party courier companies.
3. Can I ship my order outside Pakistan?
   International shipping is available.
4. What should I do if I have missed my delivery?
   Courier partners attempt delivery twice. On the second failure, the order will be canceled.
5. Can I get the Shipping or Billing Address of an Order changed after it has been processed?
   Call us at +92 346 5988844. The address cannot be modified after processing.
6. What is the difference between “Order ID” and “Tracking ID”?
   Order ID identifies your Order. Tracking ID is sent once dispatched.

Returns & Exchange

1. What should I do if I have received a defected/wrong product or quantity?
   Contact Customer Service at +92 346 5988844 or afeeradesigners@gmail.com within 72 hours.
2. How can I exchange my Order?
   Products can be exchanged at your nearest Afeera Designers retail store (Note: We currently do not have any retail stores).